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Current account holders advised to double-check balances as a spokeswoman admits a 'relatively small' number have had personal loan repayments taken twice
RBS and NatWest borrowers are being advised to check their bank accounts following an admission by the RBS Group that some customers have had loan payments deducted twice.
RBS said it has charged some personal loan borrowers twice following the IT glitch that has caused chaos for hundreds of thousands of customers during the past two weeks. There are also as-yet-unconfirmed reports on Twitter that some of the group's 800, 000 mortgage customers are also affected.
Source: Free Secured Loans Advice
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RBS and NatWest2011-11-06 21:13:23 by 58andfixed
5 November 2011
RBS and NatWest customers hit by maintenance glitch
RBS and NatWest customers have been unable to check accounts online because of problems caused by maintenance work, the Royal Bank of Scotland has said.
Problems arose after the maintenance work went wrong and meant account balances were not updated overnight.
Some accounts have not been c...s are operational and the majority of our customers are using these as normal.
"There have been problems affecting online and telephone banking but we have a good understanding of the issues and are making good progress with our recovery plans.
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